A contact center solution tailored to the way you provide customer service
VOXDATA has been providing outsourced call center services since 1995 - we’e successfully managed over 250 programs for our clients. Our team of experts are available 24 hours a day, seven days a week, to meet all frontline customer relations needs.
Our strength lies in our capacity to assemble top quality personnel with a passion for communication and customer service. We deliver innovative, cost-effective solutions backed by a quality management system compliant with ISO 9001:2000 international standards. We also are PCI DSS and SOC 2 compliant.
VOXDATA has been named in the TOP 50 service centers in North America. We develop flexible, efficient, and cost-effective solutions for customers in a variety of industries including finance, insurance, retail, telecom, energy, tourism and utilities.
VOXDATA fosters a culture of client satisfaction and best practices by empowering, engaging, educating and measuring our team members.
Contact US
➤ OUR 2 CALL CENTERS
1155 Metcalfe Street, 18th floor
Montreal, QC, H3B2V6
2425, Matheson Blvd East, 8th floor
Mississauga, ON, L4W 5K4
☎ INQUIRE BY PHONE
Based in Montreal and Missisauga, all Voxdata agents are fully bilingual!
Our multilingual team members also speak fluent Spanish and Russian.
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Tell us about your project!
Our contact center outsourcing BPO solutions
customer service and technical support
Experienced agents in your field, custom-trained to apply your customer interaction standards and brand messages
Contact center that guarantee a uniform service level, anytime the time of day or any language of the caller
Seamless integration with your back-end systems and databases
Rapid deployment, capabilities for prompt adjustments and last-minute initiatives
EMAIL MANAGEMENT
Reception, validation, and follow-up of general email inquiries
Automated email reply programming
Referral to the appropriate department or individual where a personalized response is called for
Customer satisfaction follow-up
Ecommerce, Chat and Social medial presence management
Availability 24/7
Cost effective handling
Business-to-business services (b2b)
Expand your customer base
Increase your income with upselling and cross-selling strategies.
Optimize customer retention
Reduce sales costs to maximize ROI
COLLECTION
Early stage collection
Loss prevention
Small balance collection
Outbound overdue payment alerts
CRISIS MANAGEMENT
An integrated operation managed by specially trained staff
Continuously updated knowledge base providing agents with the most up-to-date information
Expertise in managing calls that require special, personalized handling
Automatic messaging to keep callers continuously informed of breaking developments
QUALITY ASSURANCE PROGRAM
Management, monitoring and analysis of all customer interactions
Score card preparation and periodic reporting on quality and customer satisfaction indicators
Call archiving and cataloguing for quick sample recovery
Quality assurance consulting services